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  Terms & Conditions


To ensure accuracy every order must be sent by email, fax or mail. We do not accept phone orders. All orders are acknowleged by fax through a Sales order confirmation (S.O.C). Please check your S.O.C carefully and contact us immediately with any corrections. If any corrections are required, they should be indicated on the S.O.C and faxed back to us within 24 hrs. Otherwise they are deemed acceptable. All orders will be processed and billed as per details on our S.O.C. All changes to the original purchase order must be in writing. All changes are subject to all costs incurred untill the date of change. When placing new orders indicate quantity, style number, color(s) and imprint color(s) to be used. Please also fax a hard copy of the artwork along with your Purchase order (PO).All orders are subject to acceptance upon receipt.

Please contact us for production times on large quantity and special import orders.

We offer Pad Printing, Silk Screening, YAG/CO2 Laser Engraving, RotaWrapTM Printing, SpectraPrint+TM Digital Printing, ThermaPrintTM Digital Printing and SpectraDomeTM Digital Doming.

Set up charges are applicable per color/per location for Pad Print, Silk Screening, RotaWrapTM Printing and Laser Engraving. Set up charges are applicable for up to 4 colors for SpectraPrint+TM Digital Printing, ThermaPrintTM Digital Imprinting and SpectraDomeTM Digital Doming.

Additional Handling charges will be applicable when order quantity is less than MOQ.

Many items include batteries. For those items that do not include batteries, we can supply batteries in bulk.


Your company Name, Contact Name and phone number. Subject field should state your Purchase Order Number. Please include a graphic of your artwork with your faxed order for official identification purposes.

EPS, CDR, PSD,TIFF, and AI formats. PC: Photoshop & Illustrator. Mac: Photoshop & Illustrator

Unless specific instructions are stated, we will use our best judgment. Please specify imprint Locations for items with multiple imprint areas. Factory will use best position for imprint if specific position is not included.

The above guidelines will help eliminate the possibility of any errors and will speed up the proofing process.

All cancellations must be confirmed in writing and are subject to all costs incurred until the date of cancellation.

Please contact factory for Co-op Pricing.

All shipments leave the factory in good condition after inspection. Claims for lost or damaged merchandise or any other discrepancies must be notified to the factory within 5 working days after completed order is received.

For orders falling between quantity breaks, use the smaller quantity price.

All pens include our standard medium point black ink color refill.
Since it is not always possible to imprint the exact quantity ordered, it is agreed that an overrun or underrun of not more then 5% will be allowed on all items ordered. All orders with overages are billable. Factory reserves the right to close sales orders where short ships occur.


Purchase order numbers are required for all Sample Orders. Sample orders must be faxed to ensure accuracy. We do not accept verbal sample orders. All samples are shipped by ground service unless specified otherwise (please include your FedEx or UPS account number). Samples are billed at end column price plus freight charges and are non-retumable.

In certain instances product design or shade of product color may vary after printing of this catalog depending on manufacturing and it may not show the true item color due to four color process printing. All logos shown on products featured in this catalog are for illustration purposes only.

Factory presumes that clients are authorized to use trademarked logos sent for production. We assume no liability in trademarks/or copyright disputes. The logos, insignias, designs, trademarks and registered symbols which are printed in the catalog are reproduced only to show examples of our decorating capabilities.They are not presented for resale with these specific logos on them. They are not to be construed as product or brand name endorsements by or for trademark owners.

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